Implementation Officer

3 weeks ago


Delhi, Delhi, India Juakali Full time
About the Role

We are seeking an experienced Implementation Officer to join our team at Juakali, a FinTech start-up providing a platform for the microfinance lending market. As an Implementation Officer, you will be responsible for the implementation and support of our platform, working closely with the customer success team to ensure seamless integration and optimal performance.

Key Responsibilities
  • Configure and integrate our platform with 3rd-party systems to meet customer needs
  • Participate in business analysis and project planning to deliver end-to-end support to customers
  • Communicate with customers at various stages of the use of our platform and translate their needs into platform configuration
  • Document configuration and processes, and prepare test cases and execute them
  • Plan and execute QA of implementations
Requirements
  • 4-6 years of implementation and support experience
  • 3-5 years of development experience
  • Ideal expertise in BPMN/process automation, JavaScript, Rest API, SQL, and system integrations (via API)
  • Sound understanding of IT fundamentals
  • Ideal initial understanding of the business (exposed to microfinance/banking industries, especially for tech companies)
  • Strong analytical skills and problem-solving aptitude
  • Ability to work autonomously, proactively, and accountably in a remote environment
What We Offer

Fast learning environment within a team of passionate, talented people

Opportunity to interact and work with international people from all over the globe

Flexible work-life balance

Closely working with industry experts to have a positive impact on the business of our customers

Opportunity to drive transformation in one of the fastest growing industries

Local contract includes a pension fund and health insurance for you and your family



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