Compliance Operations Leader

1 month ago

Hyderabad, Telangana, India Ascensus Full time

The Director of Compliance Operations will lead several teams of associates and develop strong working relationships with internal clients. This position will be involved in defining operational strategies to efficiently meet client expectations, developing annual business plans, maintaining high customer service levels, and recruiting and coaching leadership staff. The Director will drive continuous improvement and transform the day-to-day business by overseeing strategic objectives, regulatory activities, and technological innovations.

Responsibilities:

Serving Clients:

  • Act as senior leader for clients and advisors in plan-level issue situations.
  • Serve as senior decision maker on escalated items.
  • Develop, maintain, and revise daily production reports, SLAs, and metrics.
  • Plan and organize workflows to meet operational service commitments.
  • Develop professional relationships with internal teams to support our teams and clients.

Strategic Activities:

  • Collaborate with internal clients to build services and support processes.
  • Align department priorities to execute on business plan objectives and maximize revenues, client retention, and organic sales.
  • Develop project plans and teams to achieve strategy and vision.

Process and Business Management:

  • Produce weekly/monthly production reports, metric reporting, and capacity analysis.
  • Develop staffing strategies for resource allocation to meet business needs and operational service commitments.
  • Document, maintain, and revise operational workflows and Service Standards.
  • Oversight of daily processing responsibilities.
  • Maximize staffing allocations in support of the budget plan.
  • Monitor and manage department expenses and revenue-generating activities to meet budget.
  • Identify areas of improvement within the FuturePlan platform, including workflows, policies, technology, and products.
  • Work with peers in the senior management team to identify global issues and opportunities for improvement, make recommendations for changes, and help implement.
  • Perform other duties and special projects as assigned across FuturePlan.
  • Responsible for protecting and securing client data to prevent unauthorized access and improper transmission.
  • The I-Client philosophy and Core Values of People Matter, Quality First, and Integrity Always should be visible in daily actions, demonstrating support for our organizational culture.
  • Responsible for protecting, securing, and handling confidential data to prevent unauthorized access, improper transmission, and unapproved disclosure.
  • Our Core Values of People Matter, Quality First, and Integrity Always should be visible in daily actions, demonstrating support for our organizational culture.
  • Assist with other tasks and projects as assigned.

Supervision:

  • Motivate, lead, and support leadership teams and associates to provide excellent associate direction.
  • Ensure staff is properly trained to respond to clients in a professional and consultative manner.
  • Establish and manage team deliverables, ensuring quality and production service level objectives are consistently met or exceeded.
  • Conduct regular staff meetings with leadership and teams, providing updates and receiving feedback.
  • Provide guidance to staff on daily basis for escalated issues.
  • Develop leadership and staff expertise, ability, and experience for career pathing within FuturePlan.
  • Escalate awareness of issues requiring resolution and partner with internal departments to deliver timely resolution.
  • Actively seek ways to improve associate satisfaction and deliver results.

Requirements:

  • Bachelor's degree in business administration, management, finance, or equivalent work experience.
  • At least 10 years' experience in the financial or retirement services industry or comparable experience.
  • 5+ years of previous leadership experience.
  • Demonstrated ability to lead with strong management skills.
  • Excellent written and oral communication skills.
  • Professional demeanor and experience with client meetings.
  • Excellent analytical and problem-solving skills.
  • Must be detail-oriented and able to work well within given timeframes and standards.
  • Familiarity with MS-Office software applications, including Excel, PowerPoint, Word, and Visio (familiarity with Access preferred).
  • Ability to work overtime as necessary.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask for payment or require you to purchase any equipment. If you are suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.

  • Compliance Operations Leadership Role

    2 weeks ago

    Hyderabad, Telangana, India Coinbase Full time

    Coinbase is a global leader in the digital currency market, and we're looking for an experienced Compliance Operations Manager to join our team. With a focus on delivering exceptional customer support, this role will play a critical part in ensuring seamless operations across our CX verticals.We're seeking a seasoned professional with 12+ years of experience...

  • Compliance and Ethics Leader

    2 weeks ago

    Hyderabad, Telangana, India USP Full time

    Job DescriptionThe Senior Manager, Compliance at USP is responsible for leading an effective compliance and ethics culture across the organization. This role involves ensuring compliance with local and global laws, regulations, and company policies, with a focus on fraud and abuse laws, conflicts of interest, anti-corruption/anti-bribery, and third-party...

  • Compliance Operations Leader

    4 days ago

    Hyderabad, Telangana, India Winfort Full time

    The Director of Compliance Operations is responsible for leading several teams of associates and developing strong working relationships with internal clients.This position will be involved in defining operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high level...

  • Compliance Leader

    3 weeks ago

    Hyderabad, Telangana, India Saaki Argus & Averil Consulting Full time

    About Saaki Argus & Averil Consulting:A leading US Retirement service organization seeks a Compliance Leader to join their team. As a key member of the senior management team, this role will be responsible for developing and maintaining daily production reports, SLA and metrics in the Compliance function. The ideal candidate will have a strong background in...

  • Compliance Operations Director

    3 weeks ago

    Hyderabad, Telangana, India Winfort Full time

    The Compliance Operations Director is responsible for leading multiple teams of associates and fostering strong relationships with internal clients. This position involves defining operational strategies to meet client expectations, developing annual business plans, maintaining high customer service levels, and recruiting and coaching leadership staff.This...

  • Compliance Senior Operations Manager

    4 weeks ago

    Hyderabad, Telangana, India Coinbase Full time

    About the RoleWe are seeking a highly experienced Compliance Senior Operations Manager to join our team at Coinbase. As a key member of our operations team, you will be responsible for leading a team of Group managers and experienced customer support professionals to deliver a world-class experience for our customers across various CX verticals.Key...

  • Financial Operations Leader

    2 weeks ago

    Hyderabad, Telangana, India Orbcomm Full time

    About the Role:As a Financial Operations Leader, you will play a pivotal role in driving financial excellence at Orbcomm. This position requires a strategic thinker with expertise in accounting operations and regulatory compliance.Key Responsibilities:Ensure timely and accurate month-end closing processes aligned with LSEG's global reporting...

  • Compliance Operations Team Lead, Coinbase

    4 days ago

    Hyderabad, Telangana, India Coinbase Full time

    Coinbase is a leader in cryptocurrency and digital financial services. As a Team Lead for Compliance Operations, you will play a critical role in ensuring the integrity of our operations and maintaining our commitment to regulatory compliance.The ideal candidate will have a strong background in compliance, with experience in managing teams and driving...

  • AI Innovation Leader

    4 weeks ago

    Hyderabad, Telangana, India Tether Operations Limited Full time

    About Tether Operations LimitedWe are committed to making advanced AI technologies more accessible. Our investment in AI infrastructure positions us to tackle ambitious AI projects and build the next generation of AI models, leading innovation in AI through a transparent and privacy-preserving approach.The role involves building AI solutions across the...

  • Technical Operations Leader

    2 days ago

    Hyderabad, Telangana, India Navaratan Technologies Pvt. Ltd. Full time

    We are seeking a skilled Technical Operations Leader to oversee daily activities across the Engineering team and collaborate with other teams such as finance. This role is ideal for an experienced professional who can develop and implement operational strategies to ensure efficient operations and meet organizational goals.Key Responsibilities:Developing and...

  • Strategic HR Leader for Member Operations

    2 weeks ago

    Hyderabad, Telangana, India Tide Full time

    About the RoleWe are seeking a highly experienced Strategic HR Leader to join our team at Tide, leading the Member Operations function in the UK/European market. This is a key leadership role that requires someone with exceptional people management skills and experience in driving business outcomes.The successful candidate will be responsible for empowering...

  • Strategic Business Operations Leader

    5 days ago

    Hyderabad, Telangana, India GMR Group Full time

    Job OverviewThe GMR Group seeks a highly skilled Strategic Business Operations Leader to conceptualize, formulate, review and benchmark HR processes & policies in areas of HR Policies & Processes, Performance Management and C&B at Enterprise level.Key ResponsibilitiesConceptualize and formulate HR processes & policies to ensure uniform deployment and...

  • Financial Operations Leader

    4 days ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    Job Title: Financial Operations LeaderWe are seeking a highly skilled and experienced Financial Operations Leader to join our team at ADCI HYD 13 SEZ. This is a unique opportunity for a professional with a strong background in finance, operations, and leadership to drive process improvements, manage projects, and develop business solutions.About the RoleThis...

  • Financial Services Operations Leader

    4 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Assistant Vice President, Record To Report & Accounts PayableGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our team is driven by our intrinsic curiosity, entrepreneurial agility, and desire to create lasting value for clients. We serve and transform leading enterprises, including the Fortune...

  • Sourcing and Compliance Audit Program Leader

    4 weeks ago

    Hyderabad, Telangana, India Micron Full time

    Transforming Information into Intelligence Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Job Description: As a Sourcing and Compliance Audit Program Manager, you will be responsible...

  • Cybersecurity Operations Leader

    2 weeks ago

    Hyderabad, Telangana, India RSM Full time

    Lead Cybersecurity OperationsWe are seeking an experienced cybersecurity operations leader to join our team. The successful candidate will have a strong background in security operations center management, with expertise in leading teams and implementing best practices in security monitoring, detection, and response.Job Description:The SOC Manager will be...

  • Compliance Operations Team Lead

    3 weeks ago

    Hyderabad, Telangana, India Coinbase Full time

    About the RoleWe are seeking a highly motivated Compliance Operations Team Lead to join our team at Coinbase. As a Compliance Operations Team Lead, you will be responsible for leading a team of analysts in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone.About the TeamYou will be part of a dynamic...

  • Cloud Operations Engineer Leader

    2 weeks ago

    Hyderabad, Telangana, India Splunk Inc Full time

    Company OverviewSplunk Inc is a pioneering company in the field of machine data accessibility, usability, and value. Our team is passionate about delivering exceptional customer experiences through innovative products.Job Title: Cloud Operations Engineer LeaderEstimated Salary Range: $175,000 - $225,000 per yearJob DescriptionWe are seeking an experienced...

  • Director, Compliance Operations

    1 month ago

    Hyderabad, Telangana, India Ascensus Full time

    The Director of Compliance Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a...

  • Digital Transformation Leader for IT Operations

    2 weeks ago

    Hyderabad, Telangana, India PepsiCo Full time

    Job OverviewWe are seeking a highly skilled Digital Transformation Leader to lead our IT operations at PepsiCo. As a key member of our Global IT team, you will play a crucial role in driving digital transformation and ensuring the successful implementation of ServiceNow ITSM.