Compliance Senior Operations Manager
1 month ago
About the Role
We are seeking a highly experienced Compliance Senior Operations Manager to join our team at Coinbase. As a key member of our operations team, you will be responsible for leading a team of Group managers and experienced customer support professionals to deliver a world-class experience for our customers across various CX verticals.
Key Responsibilities
- Execute strategic plans and meet operational and business goals with a focus on AML or Financial Crime Compliance knowledge experience.
- Develop and implement process improvements to ensure seamless operations, while monitoring audits, internal audits, 2nd LOD reviews, and executive escalations.
- Lead a high-performing team, with a focus on achieving production & quality KRAs, and identify individual strengths of team members to contribute to talent advancement and succession planning opportunities.
- Collaborate with global leaders and internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way.
- Responsible for overseeing control systems to prevent or deal with violations of legal guidelines and internal policies, evaluating the efficiency of controls, and improving them continuously.
Requirements
- Minimum of 12+ years of AML or Financial Crime Compliance knowledge experience, with a focus on delivering differentiated support strategies.
- Understanding of banking regulations, payment processes, compliance, consumer and/or institutional operations.
- Proven experience as a Compliance manager with in-depth knowledge of the industry's standards, regulations, and best practices.
- Ability to identify hidden risks or non-conformity issues and revise procedures, reports, etc., periodically.
- Experience in managing partnerships and maintaining cross-functional relationships both vertically and horizontally.
- Strong communication skills to effectively convey information across functions and regions.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
- Fluency in spoken and written English.
About Coinbase
Coinbase is a remote-first company looking to hire the absolute best talent all over the world. We're a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe.
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