Compliance Senior Operations Manager

1 month ago


Hyderabad, Telangana, India Coinbase Full time

About the Role

We are seeking a highly experienced Compliance Senior Operations Manager to join our team at Coinbase. As a key member of our operations team, you will be responsible for leading a team of Group managers and experienced customer support professionals to deliver a world-class experience for our customers across various CX verticals.

Key Responsibilities

  1. Execute strategic plans and meet operational and business goals with a focus on AML or Financial Crime Compliance knowledge experience.
  2. Develop and implement process improvements to ensure seamless operations, while monitoring audits, internal audits, 2nd LOD reviews, and executive escalations.
  3. Lead a high-performing team, with a focus on achieving production & quality KRAs, and identify individual strengths of team members to contribute to talent advancement and succession planning opportunities.
  4. Collaborate with global leaders and internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way.
  5. Responsible for overseeing control systems to prevent or deal with violations of legal guidelines and internal policies, evaluating the efficiency of controls, and improving them continuously.

Requirements

  1. Minimum of 12+ years of AML or Financial Crime Compliance knowledge experience, with a focus on delivering differentiated support strategies.
  2. Understanding of banking regulations, payment processes, compliance, consumer and/or institutional operations.
  3. Proven experience as a Compliance manager with in-depth knowledge of the industry's standards, regulations, and best practices.
  4. Ability to identify hidden risks or non-conformity issues and revise procedures, reports, etc., periodically.
  5. Experience in managing partnerships and maintaining cross-functional relationships both vertically and horizontally.
  6. Strong communication skills to effectively convey information across functions and regions.
  7. Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
  8. Fluency in spoken and written English.

About Coinbase

Coinbase is a remote-first company looking to hire the absolute best talent all over the world. We're a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe.



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