Highly Skilled Technical Specialist

5 days ago

Vizag, Andhra Pradesh, India beBeeExpert Full time ₹ 15,00,000 - ₹ 25,00,000
Job Summary

We are seeking a seasoned technical professional to fill the role of Senior Support Engineer.

This position involves working closely with cross-functional teams to deliver high-quality support services to our customers.

Key Responsibilities
  1. Act as the primary technical contact for critical and strategic support accounts.
  2. Own complex cases end-to-end, ensuring timely updates and resolution.
  3. Perform in-depth troubleshooting across multi-component and multi-environment setups.
  4. Maintain accurate and structured RCAs for escalations.
Technical Expertise
  • Serve as a subject matter expert in cloud platforms, data platforms, and security & governance.
  • CLOUD PLATFORMS: AWS, Azure, GCP
  • DATA PLATFORMS: Snowflake, Databricks, Lake Formation, Starburst
  • SECURITY & GOVERNANCE: IAM, Ranger, encryption, authentication, authorization
Mentorship & Enablement
  • Mentor and guide Support Engineers to enhance their skills and knowledge.
  • Lead knowledge-sharing sessions, improve KB articles, runbooks, and troubleshooting guides.
  • Conduct peer case reviews for quality and completeness.
Cross-Functional Collaboration
  • Partner with Engineering for bug triage and fixes.
  • Collaborate with Product Management to provide roadmap and feature feedback.
  • Coordinate with Solutions Engineering and CX Ops for seamless handoffs.
Qualifications
  • Must-Have: 5+ years in technical support or customer-facing engineering.
  • Expertise in cloud services, big data platforms, and data governance.
  • Strong debugging/problem-solving skills in distributed environments.
  • Ability to manage high-severity incidents calmly and effectively.
Growth Path

Next Role: Principal Support Engineer — Strategic account ownership, architectural guidance, and cross-team technical leadership.

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