Technical Operations Associate

2 weeks ago

Belgaum, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 15,00,000

This role offers a unique blend of technical expertise and interpersonal skills, making it an exciting opportunity for those who enjoy problem-solving and building strong relationships.

Job Overview

The Technical Support Specialist plays a critical role in ensuring the smooth operation of our systems, providing timely and effective solutions to clients.

  • Providing exceptional customer service by resolving inquiries and issues related to technical tools and platforms.
  • Serving as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshooting technical problems and offering proactive solutions to ensure seamless client experiences.
  • Assisting in the onboarding and training of clients using technical tools and platforms.
  • Collaborating with internal teams to resolve technical issues.
  • Analyzing client data to identify trends and opportunities for process improvements.
  • Developing and implementing business operations processes and workflows that enhance efficiency and client satisfaction.
  • Managing client relationships through clear communication, timely issue resolution, and continuous improvement.
Requirements
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Strong verbal and written communication skills.
  • At least 2 years of experience in client services, technical support, or business operations.
  • Knowledge of technical systems and tools, including CRM platforms, databases, and software solutions.
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills to explain technical concepts to non-technical stakeholders.
  • Understanding of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.
Key Benefits
  • Opportunity to work with a variety of technical tools and systems.
  • Chance to develop and implement business operations processes and workflows.
  • Collaborative team environment.

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