Director of Technical Operations

15 hours ago

Belgaum, Karnataka, India beBeeSite Full time ₹ 10,80,000 - ₹ 14,40,000
Senior Site Reliability Engineer

The Technical Lead for Site Reliability Engineering will oversee a remote team of Site Reliability Engineers, ensuring operational efficiency and a high-performing team culture. Reporting to the Director of Systems and Security, this role is responsible for overseeing daily operations, technical mentorship, and strategic alignment with organizational goals.

Key Responsibilities:
  • Lead and manage a remote team of Site Reliability Engineers, ensuring alignment with company priorities and objectives.
  • Oversee team operations, including incident management, technical support, and infrastructure maintenance.
  • Serve as the primary point of escalation for complex technical issues, collaborating with senior leadership, Quality Assurance and Product teams as needed.
  • Ensure the team adheres to established SLAs for issue resolution and maintains high customer satisfaction levels.
  • Mentor and develop team members, fostering growth in technical skills, problem-solving abilities, and customer engagement.
  • Drive initiatives to improve operational processes, tools, and workflows, increasing efficiency and reliability.
  • Collaborate with cross-functional teams, including Product, Engineering, and Operations, to address customer needs and enhance platform performance.
  • Facilitate regular team meetings, performance reviews, and one-on-one sessions to ensure clear communication and ongoing development.
Qualifications:
  • 6+ Years of proven experience managing technical teams, preferably in Site Reliability Engineering, DevOps, or a related field.
  • Strong technical background in cloud computing and infrastructure management, particularly with AWS and Linux-based systems.
  • Demonstrated ability to lead and mentor teams in remote and distributed environments.
  • Excellent written and oral English communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
  • Strong problem-solving and decision-making abilities, with a focus on root cause analysis and long-term solutions.
  • Experience with automation tools and CI/CD pipelines.
  • Familiarity with incident management practices and tools, as well as ticketing systems.

Technical managers play a pivotal role in ensuring the success of their teams. They are responsible for providing guidance, oversight, and resources necessary for team members to excel in their roles. In this position, you will be responsible for leading a team of Site Reliability Engineers, who are responsible for ensuring the reliability and efficiency of our systems. This includes overseeing day-to-day operations, providing technical guidance and mentorship, and collaborating with other teams to drive business outcomes.

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