Results Driven Client Service Professional

2 weeks ago

Mohali, Punjab, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 15,00,000
Account Manager Role

We are seeking a highly skilled and experienced Account Manager to join our team. The successful candidate will be responsible for managing existing client relationships, identifying new business opportunities, and providing exceptional customer service.

Key Responsibilities:

  1. Client Engagement & Relationship Building

  2. Act as the primary point of contact for assigned client accounts.

  3. Conduct regular check-ins and build strong client relationships.

  4. Operate as the lead point of contact for any and all matters specific to your customers.

  5. Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors.

  6. Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth.

  7. Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW.

  8. Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives.

  9. Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing.

  10. Conduct product demos and presentations to prospective and existing clients.

  11. Customize product pitches based on client needs and use cases.

  12. Handling Client Requirements

  13. Understand business and feature requirements from existing clients.

  14. Collaborate with the backend tech/product team to assess feasibility.

  15. Ensure proper coordination and project management until the feature or enhancement goes live.

  16. Prepare and share release notes and relevant updates with clients post-implementation.

  17. Sales & Business Development

  18. Identify upselling or cross-selling opportunities within existing accounts.

  19. Support business development efforts through lead follow-up and relationship nurturing.

  20. Work with internal teams to prepare proposals and pricing where needed.

  21. Strong communication, coordination, and presentation skills.

  22. Proficient in MS Office and CRM tools (HubSpot, Zoho, or similar).

  23. Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude.

  24. Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management.

  25. Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.

  26. Consultative sales background or experience as a solutions engineer is a plus.

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