Customer Service Representative
3 weeks ago
Chat Support Executive
Finderbro is seeking a skilled and dedicated Chat Support Executive to join our team. As a Chat Support Executive, you will be responsible for providing exceptional customer service and technical support to our clients through chat-based interactions.
Responsibilities:
- Handle customer inquiries and provide accurate, timely, and professional responses through chat-based platforms.
- Assist customers with product information, order placement, order tracking, and any other inquiries or issues they may have.
- Troubleshoot technical issues faced by customers and provide guidance to resolve them effectively.
- Ensure customer satisfaction by addressing their concerns and resolving any problems in a timely manner.
- Escalate complex issues to senior support staff or other departments when necessary.
Requirements:
- Proven work experience as a Chat Support Executive or similar customer support role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving and troubleshooting skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Attention to detail with a focus on delivering high-quality service.
- Good understanding of basic computer software and hardware.
- Ability to work effectively both independently and as part of a team.
- Strong interpersonal skills and the ability to build rapport with customers.
- Flexibility to work in rotational shifts including weekends and holidays.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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