
Post-Payment Case Manager
4 days ago
Job Title: Insurance Operations Specialist
We are seeking an experienced Insurance Operations Specialist to join our team at a reputable organization. This role will involve ensuring a seamless post-payment customer journey by managing documentation, medical scheduling, and verification processes.
The ideal candidate will have strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.
Key Responsibilities:- Take complete ownership of post-payment cases and ensure a smooth customer journey.
- Connect with customers to update them on next steps and pending requirements such as document collection, verification, scheduling medicals, and retention.
- Coordinate with stakeholders to ensure timely case issuance.
- Achieve monthly issuance targets with minimal TAT and high FTR rate.
- Strong written and verbal communication skills.
- Basic understanding of insurance underwriting and decision-making processes.
- Ability to handle customers patiently, including difficult conversations.
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ years of experience in Insurance operations.
- Basic computer and Excel skills.
This is an exciting opportunity for someone looking to grow their career in insurance operations. If you have the right combination of skills and experience, we encourage you to apply.
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