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Payment Operations Specialist

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Job Description

We are seeking an experienced and detail-oriented individual to join our production support team in the payment domain. In this role, you will be responsible for ensuring the uptime and stability of critical banking applications.

You will monitor application health, system alerts, and perform incident management to minimize downtime. Additionally, you will analyze recurring issues and drive long-term solutions.

You will also coordinate with cross-functional teams to resolve issues and implement changes. Documenting support procedures, run books, and incident reports is also a key responsibility.

  • Provide Level 2/3 application and production support for digital payment systems.
  • Monitor application health, system alerts, and perform incident management.
  • Analyze recurring issues and drive long-term solutions.
  • Coordinate with development, QA, infrastructure, and vendor teams.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python preferred).
  • Good understanding of monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
Key Responsibilities
  • Handle deployment activities, release validations, and post-production verification.
  • Act as an SME for payment systems, and support audits and compliance-related activities.