
Network Operations Specialist
15 hours ago
About the Role:
The Network Operations Specialist will be responsible for ensuring the smooth execution of day-to-day operational activities, coordinating between stakeholders to deliver reliable and timely services.
This role involves expanding our network, onboarding and training partners, monitoring performance, handling payments follow-ups, resolving operational issues, and supporting negotiations.
- Locate and interact with private ambulance operators to expand our network.
- Train ambulance owners and staff to use our mobile app.
- Collaborate with the call center for regular trips.
- Follow up with operators and users for outstanding payments.
- Assist the call center in negotiating rates with operators.
- Monitor critical trip progress, especially outstation trips.
- Resolve user, call center, and ambulance owner/staff issues.
- Evaluate and escalate issues beyond your control to senior management.
- Maintain accurate records and provide status updates at mandatory meetings.
Requirements:
To succeed in this role, you must possess excellent communication skills, be able to multitask, adapt to a dynamic environment, and have availability during business hours. Additionally, proficiency in English, Hindi, and Tamil is preferred.
Benefits:
This role offers a challenging and rewarding opportunity to grow within a fast-paced organization.
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