Financial Operations Manager
5 days ago
Our organization is seeking an experienced accounting and collections professional to lead our finance team. This role plays a critical role in maintaining the financial health and operational efficiency of the organization.
Key Responsibilities:
- Manage cash receipts from banking transactions in billing and accounting systems.
- Post and allocate customer payments to corresponding invoices.
- Investigate unallocated cash receipts by coordinating with customers or internal teams to determine proper allocation.
- Reconcile discrepancies between the billing and accounting systems.
- Review and approve vendor invoices and payment schedules prepared by the accounting team.
- Oversee the reconciliation of vendor statements and address high-level discrepancies.
- Provide expert guidance in resolving accounting discrepancies and addressing client inquiries.
- Review and approve various reconciliations, including postage and revenue reports.
- Supervise the accounting team, ensuring task completion, scheduling, and escalation management.
- Verify the accuracy of reports and approve month-end closures.
- Participate in process audits by identifying improvement opportunities and maintaining comprehensive documentation.
- Train team members on processes, standards, and best practices.
- Monitor and report on SLA performance, identifying root causes for missed targets and implementing preventive measures.
- Address complex financial and operational challenges with innovative solutions.
Collections Expertise:
- Monitor overdue accounts using aging reports and initiate follow-ups with customers via phone, email, or written communication.
- Escalate unresolved accounts to appropriate teams or management when necessary.
- Send timely payment reminders to ensure on-time payments.
- Negotiate payment arrangements, including partial payment schedules, with customers.
- Reconcile customer payments against outstanding invoices to maintain accurate account records.
- Maintain detailed records of customer interactions and updates in the collections system.
- Manage escalated collections cases and engage in client negotiations when required.
- Provide regular status reports on collections and suggest strategies to enhance recovery rates.
- Ensure collections targets are consistently met and recommend process improvements.
Required Skills and Qualifications:
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, etc.).
- Experience with Great Plains or similar accounting/general ledger systems.
- Familiarity with SLA reporting and client-specific billing practices (preferred).
- Strong understanding of accounting principles, financial reporting, and regulatory compliance.
- Leadership and mentoring skills to effectively manage and develop junior staff.
- Excellent organizational and time-management abilities.
- Strong written and verbal communication skills in English, with the ability to engage with clients and internal stakeholders.
- Problem-solving skills and a proactive approach to improving processes.
- Up to 2-3 years of accounting experience.
- Hands-on experience in AR, AP, collections, or billing.
- Bachelor's degree in Accounting, Finance, or a related field.
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