
Servicing Software Assets Efficiently
4 days ago
Servicing Software Assets Efficiently
Description:
The Role involves managing the lifecycle of software assets with 80% focus on Software Asset Management (SAM) and 20% on Hardware Asset Management. The ideal candidate will possess strong analytical and communication skills, proficiency in SAM tools and ITSM.
Responsibilities:
- Manage software requests and SAM enquiries via designated mailboxes.
- Maintain accurate software asset inventory using SAM tools such as USU/Aspera, ServiceNow, Power BI.
- Liaise with vendors for license portals including Adobe, Articulate, Docker; perform quarterly license reharvesting and compliance checks.
- Monitor software usage versus entitlements to identify cost-saving optimization opportunities.
- Track hardware inventory reporting, audits, and governance reports.
- Collaborate with deskside teams for deployments and issue resolution to enhance operational efficiencies.
Requirements:
- Bachelor's degree in IT or Computer Science with 5-6 years' experience in ITAM/SAM, including strong knowledge of licensing models (Microsoft, Adobe, Oracle).
- Proficiency in SAM tools and ITSM (ServiceNow), along with excellent analytical and communication skills.
- ITIL or SAM certifications (CSAM, CAMP) are a plus.
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