Automation Support Professional

13 hours ago

Delhi, Delhi, India beBeeAutomation Full time ₹ 10,00,000 - ₹ 20,00,000

About the Role:

We are seeking an experienced Automation Support Professional to join our team and provide expert assistance for our robotics and industrial automation solutions.

The ideal candidate will have a strong background in industrial automation systems, including PLCs, HMIs, servo drives, and motion controllers. They will be responsible for troubleshooting issues related to PLC programming, motion control, HMI configuration, and robotic integration.

Key Responsibilities:

  • Provide technical support to customers for industrial automation and robotics systems
  • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration
  • Assist customers with product setup, system commissioning, and firmware/software updates
  • Deliver remote diagnostics and support using industry-standard tools
  • Document technical issues, solutions, and support procedures in a knowledge base
  • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
  • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
  • Participate in testing new hardware/software releases to ensure product quality and reliability

Required Qualifications:

  • Bachelor's degree or above in Electrical Automation Engineering or related field
  • 5+ years of experience in technical support, trouble-shooting, and field service
  • Strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
  • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet, and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
  • Ability to read and troubleshoot electrical schematics and PLC logic programs
  • Excellent analytical thinking and communication skills
  • Fluent in English and Hindi; additional language skills are a plus

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