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Senior Business Operations Manager

2 weeks ago

Pune, Maharashtra, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Team Lead - Business Operations

Job Description:

 

  • Overview of the Role:
  • The successful candidate will lead a team responsible for business operations and planning, focusing on improving efficiency and driving financial growth.
  • They will be responsible for analyzing staffing/scheduling plans and operational performance dashboards to make informed decisions.
  • This role requires collaboration with various teams, including RTAs, planners, schedulers, and operations, to build financial dashboards and analysis.

 

  • Key Responsibilities:
  • Analyze staffing/scheduling plans and operational performance dashboards.
  • Collaborate with RTAs, planners, schedulers, and operations to build financial dashboards and analysis.
  • Prepare financial forecasts based on inputs from various sources and historical trends.
  • Create and maintain financial reports for business stakeholders.
  • Conduct financial review meetings with senior leadership and act as a bridge between WFM and Finance team.
  • Guide planners to implement viable business changes to improve profitability.
  • Drive efficiency in business operations for financial growth.
  • Performs in-depth analysis and makes recommendations for key performance metrics to identify strengths, weaknesses, opportunities and threats to financial objectives.
  • Monitor financial patterns and trends. Provide proactive update to management team.
  • Review completed forecasts, schedules, and staffing files developed by team members to ensure completion, accuracy, and adherence to standards.
  • Collaborate with Business Development, Geo/global finance, Operations, and Clients to develop new models to support staffing and volume changes.
  • Lead reviews of Call Center efficiency and customer service performance to ensure client needs and performance meets set targets.
  • Partner with support functions (IT) to ensure that forecasting, planning and scheduling tools are properly set up and maintained to support the Workforce Management team.
  • Lead the development of forecasts, resource plans, and schedules for new programs.
  • Drive cost efficiency projects.
  • Handle a team of RTA, planners, schedulers, and revenue tracking analysts/supervisors.

 

Required Skills and Qualifications:
  • Education:
  • Bachelors degree in related field with more than seven years of relevant experience with at least two years of Progressive Mgmt Experience preferred.
  • Skills:
  • Experience with forecasting, capacity planning and scheduling software tools.
  • Excellent communication skills, both written and verbal.
  • Ability to effectively present information to internal and external associates.
  • Advanced Microsoft Office skills.
  • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
  • Demonstrated ability to mentor, coach and provide direction to team members.
  • Personal Qualities:
  • Demonstrated ability to take initiative and ownership with focus on continuous improvement.
  • Excellent attention to detail.
  • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team.
  • Solid understanding of the organizations business operations and industry. Demonstrated business acumen.
  • Demonstrated ability to comprehend, analyze, and interpret.

 

Educational Qualification: Graduation