Technical Support Specialist

1 week ago


Mangalore, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Opportunity:

We are seeking experienced technical support professionals to join our team. The L2/L3 Support Engineer will provide second and third-level technical assistance, resolving complex issues, and collaborating with other teams to deliver exceptional service.

Responsibilities:

  • Provide technical assistance to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely resolution of customer issues.
  • Document and communicate technical solutions and best practices.
  • Continuously monitor and improve support processes and systems.
  • Support customers with their technical queries.
  • Participate in on-call rotations and provide after-hours support as needed.

Requirements:

  • Bachelor's degree in computer science or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more areas: ETLs, databases, AWS cloud technologies.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service skills, with the ability to communicate effectively.
  • Experience with support ticket management tools and processes.
  • Ability to work independently and collaboratively in a fast-paced environment.


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