
Technical Support Specialist
1 week ago
We are seeking experienced technical support professionals to join our team. The L2/L3 Support Engineer will provide second and third-level technical assistance, resolving complex issues, and collaborating with other teams to deliver exceptional service.
Responsibilities:
- Provide technical assistance to customers, resolving complex issues and ensuring customer satisfaction.
- Collaborate with other teams to identify and resolve technical issues.
- Manage and prioritize support tickets, ensuring timely resolution of customer issues.
- Document and communicate technical solutions and best practices.
- Continuously monitor and improve support processes and systems.
- Support customers with their technical queries.
- Participate in on-call rotations and provide after-hours support as needed.
Requirements:
- Bachelor's degree in computer science or related field.
- 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
- Strong technical background, with expertise in one or more areas: ETLs, databases, AWS cloud technologies.
- Excellent problem-solving and troubleshooting skills.
- Strong customer service skills, with the ability to communicate effectively.
- Experience with support ticket management tools and processes.
- Ability to work independently and collaboratively in a fast-paced environment.
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