Customer Journey Optimization Specialist

4 days ago


Palakkad, Kerala, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Opportunity: CX Solutions Expert

Are you a seasoned professional with expertise in customer-centric solutions? Do you have a deep understanding of contact center technologies and a passion for delivering exceptional customer experiences?

We are seeking a highly skilled CX Solutions Specialist to join our team. The ideal candidate will have a strong background in UI/UX design principles, hands-on experience with Genesys Cloud and AWS Connect, and the ability to optimize customer journeys through innovative solutions and process improvements.

Key Responsibilities:
  • Design and implement customer-facing platforms that meet the highest standards of user experience.
  • Develop and maintain expertise in Genesys CX UI and AWS Connect UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts.
  • Collaborate with cross-functional teams to deliver high-impact customer experience initiatives.

Requirements:

  • Strong exposure to Genesys CX UI and AWS Connect UI consoles.
  • Solid understanding of UI/UX design principles.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
Benefits:
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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