CMDB Specialist

6 days ago

Hyderabad Secunderabad Telangana Delhi, India beBeeBmc Full time ₹ 1,04,000 - ₹ 1,30,878

Our organization seeks a highly skilled BMC CMDB Support Engineer to manage and support our BMC environment.

Key Responsibilities
  • BMC Platform Management: Ensure the installation, upgrade, customization, administration, and support of BMC Remedy AR System, along with the ITSM Suite and applications.
  • Configuration & Administration: Configure and administer various components, including Foundation data, Approval Server, Remedy Knowledge Management, and Service Level Management.
  • Service Request Management: Perform administrative tasks for Service Request Management, such as creating Service Request Definitions (SRDs) and Advanced Interface Forms (AIFs).
  • Integrations: Integrate BMC systems with third-party applications like IBM Maximo, IBM Websphere, xMatters, and Lotus Notes.
  • Reporting & Discovery: Work with Smart Reporting and Smart IT. Manage the upgrade, administration, and support of the BMC Atrium Discovery and Dependency Mapping (ADDM) tool and its synchronization with the CMDB.
  • Atrium Core Expertise: Handle Atrium Core, Asset Management, Reconciliation, Normalization, and Spoon Job creation activities.
  • Technical Skills: Utilize technologies like DSO (Distributed System Object), Email Engine, Web Service, and REST APIs.

This role involves a wide range of responsibilities, ensuring the stability and effectiveness of our IT service management systems.

Required Skills and Qualifications
  • Extensive experience with BMC's suite of products.
  • Expertise in Atrium Core, Asset Management, Reconciliation, Normalization, and Spoon Job creation activities.
  • Strong knowledge of technical skills, including DSO (Distributed System Object), Email Engine, Web Service, and REST APIs.
  • Ability to integrate BMC systems with third-party applications.
Benefits
  • Opportunity to work with a leading organization in the industry.
  • Chance to develop expertise in BMC's suite of products.
  • Collaborative work environment.

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