CMDB Solutions Specialist

5 days ago

Hyderabad, Telangana, India beBeeCmdb Full time ₹ 15,00,000 - ₹ 25,00,000

About the ServiceNow CMDB Developer role

As a key member of our IT organization, you will be responsible for designing and implementing end-to-end ServiceNow CMDB solutions to ensure data accuracy, completeness, and compliance.

Key Responsibilities:
  • Design and implement ServiceNow CMDB solutions to guarantee data integrity.
  • Define and enforce Configuration Item class structures, relationships, and data models.
  • Configure and optimize ServiceNow Discovery and Service Mapping to populate Configurations Items accurately.
  • Troubleshoot discovery issues and enhance coverage and accuracy.
  • Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.
  • Monitor and improve CMDB health using dashboards and reports.
  • Collaborate with stakeholders to establish CMDB governance policies and procedures.
  • Maintain alignment with ITIL and Configuration Management best practices.
  • Work closely with Incident, Problem, Change, and Asset Management teams.
  • Provide technical leadership and mentoring to junior team members.
  • Develop and maintain CMDB reports, dashboards, and documentation.
  • Present CMDB health and compliance metrics to senior management.

Required Skills & Qualifications:

  • 5-10 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.
  • Strong understanding of IT infrastructure (servers, networks, applications, cloud).
  • Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.
  • Experience with MID Servers, APIs, and integration tools.
  • Familiarity with ITIL v3/v4 framework and Configuration Management processes.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.

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