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EBS Technical Support Specialist
1 month ago
Job Overview
At Marktine Technology Solutions, we seek a skilled EBS Technical Support Specialist to join our team. This role requires an individual to understand the current EBS process from the customer and support their existing footprint.
Key Responsibilities
- Understand business-critical issues raised by users and provide fixes/solutions.
- Resolution of Oracle EBS functional & technical issues.
- Assist key business users in troubleshooting process/data-related issues.
- Assist business users in monthly/quarterly/yearly closure issues.
- Raise SRS with Oracle for resolution of bugs or data inconsistency issues.
- Help set up SOPs for managing data and processes.
- Report development, modification, and bug fix.
- Any other Customization required.
- Submit Weekly reports on the status of current issues and obtain sign-off from IT/End Users.
- Conduct Oracle EBS application training for end users on a defined frequency.
- Prepare Business requirement documents, User Acceptance Testing Sign off documents, Change Request document, Issue resolution and Root cause analysis document, user manual, and patch management document.
- Assist in creating/developing/automating reports as and when required.
- Assist in automating/creating new features/functionality in Oracle for day-to-day activities/operations.
Modules:
Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Fixed Asset, Secondary Ledger (Ind AS books), Purchase Order.