EBS Technical Support Specialist

1 month ago


Mumbai, Maharashtra, India Marktine Technology Solutions Full time

Job Overview

At Marktine Technology Solutions, we seek a skilled EBS Technical Support Specialist to join our team. This role requires an individual to understand the current EBS process from the customer and support their existing footprint.

Key Responsibilities

  1. Understand business-critical issues raised by users and provide fixes/solutions.
  2. Resolution of Oracle EBS functional & technical issues.
  3. Assist key business users in troubleshooting process/data-related issues.
  4. Assist business users in monthly/quarterly/yearly closure issues.
  5. Raise SRS with Oracle for resolution of bugs or data inconsistency issues.
  6. Help set up SOPs for managing data and processes.
  7. Report development, modification, and bug fix.
  8. Any other Customization required.
  9. Submit Weekly reports on the status of current issues and obtain sign-off from IT/End Users.
  10. Conduct Oracle EBS application training for end users on a defined frequency.
  11. Prepare Business requirement documents, User Acceptance Testing Sign off documents, Change Request document, Issue resolution and Root cause analysis document, user manual, and patch management document.
  12. Assist in creating/developing/automating reports as and when required.
  13. Assist in automating/creating new features/functionality in Oracle for day-to-day activities/operations.

Modules:

Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Fixed Asset, Secondary Ledger (Ind AS books), Purchase Order.



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