Global Desktop Support Specialist

1 week ago


Mysore, Karnataka, India beBeeSupport Full time ₹ 10,00,000 - ₹ 12,00,000
Remote Support Expert

We are seeking a skilled Remote Support Engineer to join our team. As a key member of our support organization, you will provide technical assistance and resolve issues for our global customers.

  • Provide 24/7 technical support for desktops, laptops, and peripherals.
  • Monitor and respond to incidents via ticketing system within SLA timelines.
  • Perform remote troubleshooting and escalate unresolved issues.
  • Support users across different time zones and ensure minimal downtime.
  • Maintain logs of shift activities and handover reports for continuity.

Required Skills:

  • Desktop Support Engineer – 3+ years experience.
  • Shift Details: Rotational 24/7 support including night shifts, weekends, and public holidays.
  • Must be flexible to work in three shifts: Morning, Evening, and Night.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Collaborative and supportive work environment.

Others:

  • Install, configure, and upgrade operating systems and applications.
  • Respond to user tickets and resolve issues related to Windows, Mac, or Linux environments.
  • Assist in setting up new systems and user accounts.
  • Collaborate with IT teams to escalate unresolved issues.


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