Director of Technical Excellence

4 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title:

Chief Technical Support Officer

Job Description:

We are seeking a seasoned technical leader to oversee our team of technical support engineers. This individual will be responsible for ensuring the successful and sustained performance of the team in resolving customer issues and achieving company goals.

Key Responsibilities:
  • Lead a team of technical support engineers to deliver high-quality support services.
  • Develop and implement training programs to enhance the skills and knowledge of team members.
  • Set team goals aligned with overall company objectives and provide regular progress updates.
  • Perform annual reviews of direct reports and provide guidance and mentorship to ensure their success.
  • Collaborate with cross-functional teams to resolve complex customer issues.
Requirements:

To be successful in this role, you will need:

  • Experience in leading a team of technical support engineers or similar.
  • At least three years of people management experience.
  • Demonstrated ability to manage escalations of complex problems, prioritize workload, delegate tasks, and deliver results under pressure.
  • Validated leadership skills, including effective communication, performance management, issue resolution, negotiation, motivating others, forecasting, and planning.
  • Technical experience in the network security and cloud security industry is desirable.
  • Familiarity with cloud-based products and coordination with support operations teams.
  • Understanding and knowledge of cloud-based technologies, such as SASE, to communicate effectively with senior executives.
  • Knowledge of basic networking and security concepts, including IPSEC, TCP/IP, PKI, SSL/TLS, HTTP/HTTPS, SAML, LDAP, RADIUS.
  • Enterprise support and service delivery experience preferred.

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