Strategic Customer Success Director

3 days ago


Bengaluru, Karnataka, India Hiring House Technology Full time

Customer Success Leadership Role

Hiring House Technology is seeking a highly skilled Strategic Customer Success Director to lead our customer success initiatives and drive business growth.

Key Responsibilities:

  • Lead strategic customer success initiatives and be part of the Senior Leadership Team.
  • Source and nurture strategic partnerships.
  • Oversee a seamless customer renewal process.
  • Engage with customers through expertise and regular face-to-face meetings.
  • Continuously review and enhance our value proposition and financial model.
  • Drive and manage an ambitious events calendar.
  • Provide regular impact metrics and internal reports.
  • Foster strong partnerships with other senior leaders.

Requirements:

  • MBA graduate with 12+ years of experience.
  • Proven experience in customer servicing, sales, and setting service benchmarks.
  • Experience managing large teams across India.
  • Background in consulting, headhunting, fast-growing startups, training companies, sales, HRMS, large insurance, or TPAs.

Additional Information:

Hybrid model (2 days work from home).

5-day work week.

4-round interview process.



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