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City Delivery Excellence Chief

2 weeks ago

Aurangabad, Maharashtra, India beBeeOperations Full time ₹ 30,00,000 - ₹ 40,00,000
Job Title: Operations Manager

Talasha has been mandated to hire a City Operations Manager for a fast growing consumer tech company. This company provides instant house helps in under 10 minutes.

This is a leadership role that owns end-to-end of last mile operations, enabling customers with on-time delivery of service.

  • Manage city-wide operations, deploying, training and utilizing ground staff to deliver high-quality services.
  • Analyze processes & procedures to identify improvements for customer satisfaction metrics, cost reduction and service efficiency.
  • Design an optimized instant-delivery network to reduce delivery timelines & increase efficiency of the network.
  • Build scalable processes expanding the value proposition & replicating them in top cities across the country.
  • Create Performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders and cost per service.
  • Lead teams of hub executives and recruiters.
  • Drive service staff acquisition through on-ground marketing.
  • Good to Have:
  • 10-14 years in driving business & last mile operations.
  • Experience handling operations P&L, large grey collar teams & complex ground operations.
  • Excellent data & analytical skills to own Performance Metrics.
  • Fluent in English, Hindi and Marathi.