Excellence Leader

2 days ago

Aurangabad, Maharashtra, India beBeeProcess Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Process Excellence Manager

The role of a Process Excellence Manager involves overseeing and optimizing end-to-end business operations to ensure high-quality service delivery.

This position requires client management, people and performance management, as well as cross-functional team leadership with a focus on process efficiency, stakeholder collaboration, and business growth.

Key Role Deliverables:
  • Business Transformation (80%):
    • Design and implement an operational excellence framework best suited for the vertical.
    • Formulate and manage detailed KPI tables across all businesses in the e-commerce domain.
    • Identify and lead improvement initiatives in internal business/operational processes.
    • Drive innovation and automation for waste elimination and efficiency improvement.
    • Engage the employee base in various operational excellence initiatives.
  • Service Delivery (20%):
    • Provide service delivery support to process owners, including people management, performance tracking/financial analysis, and ensuring teams adhere to company policies/standards.
    • Ensure adherence to service levels as defined by the client.
    • Headcount management/co-ordination at the client site.
Project and Team Management:
  • Oversee multiple projects across different lines of business (LOBs), ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including business analysts, process excellence leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.
Operational and Process Excellence:
  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with process excellence analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and client-defined SLAs.
Required Skills and Attributes:
  • Currently working as an assistant manager or manager for 2+ years.
  • Strong analytical and problem-solving skills.
  • Demonstrated project/program management skills.
  • Extensive understanding of mistake-proofing and automation tools.
  • Lean Six Sigma GB certified (or BB trained) would be an added advantage.
  • Experience in the E-commerce/Internet industry, either directly or indirectly as a service provider, would be an added advantage.
  • People management skills.
  • Great communication skills, self-motivated independent worker, excellent interpersonal skills.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems is a plus.

Working from the client location, leading an e-commerce/shopping website, five days a week during India work hours.

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