IT Professional | System Administrator

1 week ago

Jamnagar, Gujarat, India beBeeHelpdesk Full time ₹ 9,00,000 - ₹ 12,00,000

**Job Opportunity:**

We are seeking a skilled IT professional to join our dynamic 24x7 support team.

The ideal candidate will be experienced in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.

You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment.

A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices.

**Key Responsibilities:

  • Provide level 2 support for Windows & Mac platforms across multiple clients and client-site locations.
  • Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  • Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.

**Ticket Management & Documentation:

  • Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary.
  • Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures.

**System Configuration & Maintenance:

  • Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive.
  • Perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.

**Collaboration & Client Interaction:

  • Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security.
  • Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes.

**Required Skills and Qualifications:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).

**Why This Role Is Meaningful:**

  • Work in a dynamic, 24x7 support environment, directly impacting client success.
  • Opportunity to work with cutting-edge cloud technologies and enterprise-level systems.

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