Learning Management System Administrator

We are seeking an experienced Learning Management System Administrator to join our team. The successful candidate will be responsible for the day-to-day management of our learning content within the Cornerstone OnDemand platform.

This role combines technical platform expertise with project management skills to ensure seamless course delivery, effective learning administration, and successful content development initiatives.

The ideal candidate will have a strong background in Learning Management Systems, preferably Cornerstone OnDemand, and experience with e-learning content development and SCORM standards.

• Course Publishing & Content Management:
• Configure and publish learning courses, curricula, and learning paths within Cornerstone LMS
• Ensure proper course categorization, tagging, and metadata for optimal searchability and reporting
• Manage course enrollment processes, prerequisites, and completion requirements
• Coordinate SCORM, xAPI, and other content package uploads and testing
• Maintain course catalogs and ensure content accuracy and currency
• Troubleshoot technical issues related to course functionality and user access

• Quality Assurance:
• Conduct quality assurance of content assets that are requested to load in the LMS
• Ensure quality standards are adhered to

• Learning Administration:
• Administer user accounts, roles, and permissions within the Cornerstone platform
• Monitor learner progress and completion rates across all courses and programs
• Generate and analyze learning analytics reports to track engagement and effectiveness
• Manage compliance training requirements and automated notifications
• Support learners with technical issues and platform navigation
• Coordinate with IT and vendor support for system maintenance and updates
• Maintain learning records and ensure data integrity within the system

• Strategic Learning Support:
• Collaborate with learning and development teams to align LMS capabilities with organizational learning objectives
• Provide recommendations for platform optimization and feature utilization
• Support the evaluation and implementation of new learning technologies and integrations
• Assist in developing learning governance policies and standard operating procedures
• Participate in vendor meetings and platform upgrade planning

• Education & Experience:
• Bachelor's degree
• 2+ years of experience with Learning Management Systems, preferably Cornerstone OnDemand
• 2+ years of project management experience, preferably in learning and development contexts
• Experience with e-learning content development and SCORM standards

• Technical Skills:
• Proficiency in Cornerstone OnDemand platform administration and configuration
• Understanding of learning standards (SCORM, xAPI/Tin Can, AICC)
• Experience with content authoring tools (Articulate Storyline, Adobe Captivate, or similar)
• Strong analytical skills with experience in learning analytics and reporting
• Familiarity with HTML, CSS, and basic web technologies
• Project management software proficiency (Smartsheets, MS Project, Asana, Trello, or similar)

• Excellent Communication Skills:
• Ability to effectively communicate with stakeholders, including learners, instructors, and subject matter experts

• Problem-Solving Abilities:
• Ability to identify and troubleshoot technical issues related to course functionality and user access

• Customer Service Orientation:
• Focus on delivering exceptional customer service to learners and providing timely support for technical issues and platform navigation

• Project Management Professional Certification:
• PMP certification or similar

• Cornerstone OnDemand Certification:
• Cornerstone OnDemand certification or other LMS certifications

• Course Publishing Accuracy:
• Measurable metrics to evaluate the success of course publishing initiatives

• Learner Satisfaction Scores:
• Metrics to measure learner satisfaction and engagement with the platform

• Project Delivery Success Rates:
• Metrics to evaluate the success of project delivery and adherence to timelines

• System Uptime:
• Metrics to measure system uptime and technical issue resolution times

• Content Development ROI:
• Metrics to evaluate the return on investment for content development initiatives

• Compliance Training Completion Rates:
• Metrics to measure compliance training completion rates and reporting accuracy