Food Business Growth Manager

About our company:

We pride ourselves on going beyond the food industry to capture hearts and make a real difference by solving business problems at their root cause.

At the core, we strive to understand our clients' requirements through empathy and provide solutions that are both scalable and sustainable.

In less than a decade, we have made significant strides in streamlining cafeteria operations across the globe and multiple industries using cutting-edge technology.

With a global presence in 17 countries, we believe in serving our clients wholeheartedly. We are relentless in solving the key insight of 'how do we make people feel their best every day.'

On the macro level, we are built on four key pillars: great relationships, great experiences, great results, and greater growth. These pillars keep us firmly grounded in our work culture, which resonates with humility and hard work, as seen in our growth trajectory.

Are you passionate about managing and nurturing relationships with key clients or customers?

This role will ensure client satisfaction, retention, and growth of the business. Fostering sustainable and profitable relationships with key clients to maximize business opportunities lies at the heart of this role.

A combination of interpersonal skills, strategic thinking, and a deep understanding of clients and products will set you apart. If you are a dynamic, results-oriented professional with a proven track record in steering multinational corporations towards unprecedented success, we invite you to seize this opportunity to make a profound impact.

Key Responsibilities:

• Leading the company's dynamic food service and developing/maintaining relationships with food service institutions at all levels.
• Managing individual expenses within budget guidelines.
• Maintaining ongoing relationships with customers and driving conversations to inform them about new developments in our products.
• Developing quotes and proposals.
• Negotiating by phone, email, and in person, being comfortable with legal documents.
• Attending client meetings, food committee meetings, and other events related to clients.
• Maintaining effective, professional relationships with customers, vendors, and fellow employees.
• Administering unit operations in accordance with our standards, handling contract specifications, and statutory regulations.
• Overseeing the overall resourceful management of the unit, providing great quality food services, and healthy partner management.
• Ensuring economic and efficient utilization of resources, including utilities, people, and technology.
• Analyzing and helping on-site/off-site partners manage effectively.
• Communicating regularly with clients to stay updated on operational activities and happenings.
• Completing action plans following client satisfaction surveys and audits.
• Ensuring all products are correctly priced according to client agreements and specifications.
• Completing manpower schedules within the budget and adjusting labor schedules in line with sales.
• Ensuring site adherence to safety standards as per Service Level Agreements.

Requirements:

• Experience in the food industry is required.
• A strong work ethic, integrity, and personal accountability as a self-starter and independent decision-maker.
• The ability to handle pressure and meet deadlines.
• Flexibility and willingness to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Solid knowledge and experience in working with food, technology, and leveraging people.
• Results-oriented, accountable, and holds others accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to changing environments.
• A minimum of 8 years of experience, with at least 5 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.

A Message from Our CEO:

We've realized that we're not merely in the B2B food service industry; we're in the business of capturing hearts. We find ourselves in a unique position to turn ordinary corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's make this world a more beautiful place.