Senior Operations Manager
7 days ago
- Oversee the daily operations of the company, including IT services, software development, project management, and customer support.
- Develop and implement operational strategies, policies, and procedures to enhance efficiency and productivity.
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Collaborate with the CEO and executive team to develop and implement business strategies that align with the company's goals and objectives.
- Drive operational excellence and continuous improvement initiatives across the organization.
- Manage the company's operational budget, optimize costs, and ensure financial stability.
- Analyze financial data and operational metrics to identify areas for improvement and growth.
- Lead, mentor, and develop a high-performing team of professionals.
- Foster a culture of innovation, collaboration, and accountability.
- Ensure exceptional customer service and satisfaction by maintaining strong relationships with key clients.
- Oversee project delivery to ensure that projects are completed on time, within scope, and within budget.
- Stay abreast of industry trends and emerging technologies to drive innovation within the company.
- Implement best practices in IT services and software development to maintain a competitive edge.
- Ensure compliance with industry standards, regulations, and best practices.
- Identify and mitigate operational risks to safeguard the company's assets and reputation.
- Bachelor's/Masters degree in any stream, preferred in Computer Science, Information Technology, Business Administration, or a related field (Master's degree preferred).
- Minimum of 10 years of experience in IT services and software development, with at least 5 years in a senior leadership role.
- Proven track record of successfully managing and scaling operations in a technology-driven organization.
- Strong financial acumen and experience managing operational budgets.
- Excellent leadership, communication, and interpersonal skills.
- Strategic thinker with a hands-on approach to problem-solving.
- Ability to drive change and foster a culture of continuous improvement.
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