Sycamore Informatics Manager SaaS Operations

2 days ago

Any Location, India Sycamore Informatics Inc. Full time

About the Job

We are seeking a highly skilled Cloud Operations Manager to join our team at Sycamore Informatics. In this role, you will be responsible for managing all aspects of Sycamore SaaS (cloud) operations.

Key Responsibilities

  • Manage all aspects of Sycamore SaaS (cloud) operations.
  • Work with a team of talented DevOps and SaaS operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers.
  • Implement SaaS Operations teams directions, goals and deliverables as determined by Sycamore Leadership.
  • Ensure smooth operations of Sycamore SaaS products.
  • Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting as well as key tools for Monitoring & Alerting.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
  • Provide the management of incident-related communications.
  • Help meet SaaS Operations Budget and KPI reporting.
  • Ensure continuous improvements in SaaS Operations by developing platform services and tooling to for modern cloud operations including metrics monitoring, CI/CD pipelines to name a few improving automation of provisioning, deployment, monitoring, alerting and escalation riving improvements to all DevOps processes Customer Contact for SAAS Platform ( Infra).
  • Good Communication (Writing documents , Mail, meetings, presentations, Documentation, Internal communication).
  • Ability to handle critical issues and take decisions when needed.
  • High Customer satisfaction wrt SLA and SLO.
  • Ensure Security in operations by implementing best in class recommendations for secure operations representing operations in InfoSec meetings and develop and drive secure procedures help obtain and maintain various certifications.
  • Lead a high-performance Cloud/SaaS delivery team by reviewing team performance, quality reviews, manage operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus and continuous improvement.

Requirements

  • 10+ years of experience in Engineering, IT, IS or related fields.
  • Strong knowledge of Operations, DevOps, Development SDLC.
  • Understanding and Familiarity with Cloud/SaaS technologies.
  • Strong Linux and windows troubleshooting stills.
  • Strong knowledge on AWS platform.
  • Strong at Customer handling.

Desired Experience

  • Exceptional project management and organization skills.
  • Experience in development, IT in Pharma and/or Healthcare.
  • Familiarity with clinical development, programs and policies.

Education Qualification

  • Bachelor's degree in Computer Science, Electrical Engineering, Physics, Math or any other numerical discipline with an MS degree being a plus.
  • Professional Qualification/certification : AWS Solution Architect, ITIL, Linux certification.

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