Lead ServiceNow Developer

2 weeks ago


Any Location, India First Phoenics Solutions Full time

Job Description :


- Lead the development and implementation of customized SaaS platforms within the ServiceNow suite, including modules such as Incident Management, Problem Management, Request Management, Change Management, Performance Analytics, Asset Management, Release Management, IT Cost Management, Discovery, Orchestration, and ITOM.

- Demonstrate a deep understanding of the ServiceNow Data Model and integration architecture, including APIs.

- Apply Service Management business processes and leverage ITIL/ITOM knowledge to optimize platform functionality.

- Manage your own workload effectively while planning, directing, and coordinating activities for others.

- This includes work planning, creation of status reports, and managing project financials.

- Work with diverse functional and technical teams on multiple concurrent projects.

- Review, interpret, and refine business requests, translating them into functional and technical requirements for implementation.

- Act as a Senior Developer/Lead in ServiceNow implementations, building and presenting solutions and proposals to global clients.

- Provide a blend of business and technical insight to drive project success.

Qualifications :

- Experience : 8-10 years in engineering and development roles, with at least 5 years specifically in ServiceNow. Proven experience in the development and implementation of customized SaaS platforms and ServiceNow modules.

- Technical Skills : In-depth knowledge of ServiceNow Data Model, integration architecture, and APIs. Experience with ITIL and ITOM is a plus.

- Leadership : Experience functioning as a Senior Developer/Lead in multiple ServiceNow implementations, with a demonstrated ability to manage projects and teams effectively.

- Communication : Strong ability to review and refine business requirements, and to present and justify solutions to global clients

(ref:hirist.tech)

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