Sycamore Informatics

About the job :

Designation : Manager SaaS (Cloud) Operations

Job Description :

Experience : 10+ years

Job Responsibility :

- Manage all aspects of Sycamore SaaS (cloud) operations.

Roles & Responsibilities :

Work with a team of talented DevOps and SaaS operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers.

Specific roles and responsibilities include :

- Implement SaaS Operations teams directions, goals and deliverables as determined by Sycamore Leadership

- Ensure smooth operations of Sycamore SaaS products

- Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting as well as key tools for Monitoring & Alerting

- Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability

- Drive Disaster Recovery and failover procedures, training, testing, and team readiness

- Provide the management of incident-related communications

- Help meet SaaS Operations Budget and KPI reporting

- Ensure continuous improvements in SaaS Operations by developing platform services and tooling to for modern cloud operations including metrics monitoring, CI/CD pipelines to name a few improving automation of provisioning, deployment, monitoring, alerting and escalation riving improvements to all DevOps processes Customer Contact for SAAS Platform ( Infra)

- Good Communication (Writing documents , Mail, meetings, presentations, Documentation, Internal communication

- Ability to handle critical issues and take decisions when needed.

- High Customer satisfaction wrt SLA and SLO

- Ensure Security in operations by implementing best in class recommendations for secure operations representing operations in InfoSec meetings and develop and drive secure procedures help obtain and maintain various certifications

- Lead a high-performance Cloud/SaaS delivery team by reviewing team performance, quality reviews, manage operations and operational issues.

- Establish a culture of high performance, ownership, delivery focus and continuous improvement

Required Experience :

- 10+ years of experience in Engineering, IT, IS or related fields

- Strong knowledge of Operations, DevOps, Development SDLC

- Understanding and Familiarity with Cloud/SaaS technologies

- Strong Linux and windows troubleshooting stills.

- Strong knowledge on AWS platform

- Strong at Customer handling

Desired Experience :

- Exceptional project management and organization skills

- Experience in development, IT in Pharma and/or Healthcare

- Familiarity with clinical development, programs and policies

Education Qualification :

- Bachelor's degree in Computer Science, Electrical Engineering, Physics, Math or any other numerical discipline with an MS degree being a plus.

Professional Qualification/certification :

- AWS Solution Architect, ITIL, Linux certification