Sycamore Informatics Cloud Operations Manager

6 days ago


Any Location, India Sycamore Informatics Inc. Full time
About the Job

We are seeking a highly skilled Cloud Operations Manager to join our team at Sycamore Informatics Inc.

Job Description

The successful candidate will be responsible for managing all aspects of Sycamore SaaS (cloud) operations, working closely with a team of talented DevOps and SaaS operations engineers and architects to deliver Sycamore SaaS product offerings to our Bio-Pharma customers.

Key Responsibilities
  • Implement SaaS Operations teams directions, goals, and deliverables as determined by Sycamore Leadership
  • Ensure smooth operations of Sycamore SaaS products
  • Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting as well as key tools for Monitoring & Alerting
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability
  • Drive Disaster Recovery and failover procedures, training, testing, and team readiness
  • Provide the management of incident-related communications
  • Help meet SaaS Operations Budget and KPI reporting
  • Ensure continuous improvements in SaaS Operations by developing platform services and tooling to for modern cloud operations including metrics monitoring, CI/CD pipelines to name a few improving automation of provisioning, deployment, monitoring, alerting, and escalation
Requirements
  • 10+ years of experience in Engineering, IT, IS, or related fields
  • Strong knowledge of Operations, DevOps, Development SDLC
  • Understanding and Familiarity with Cloud/SaaS technologies
  • Strong Linux and windows troubleshooting skills
  • Strong knowledge on AWS platform
  • Strong at Customer handling
Desired Experience
  • Exceptional project management and organization skills
  • Experience in development, IT in Pharma and/or Healthcare
  • Familiarity with clinical development, programs, and policies
Education Qualification
  • Bachelor's degree in Computer Science, Electrical Engineering, Physics, Math, or any other numerical discipline with an MS degree being a plus
  • Professional Qualification/certification: AWS Solution Architect, ITIL, Linux certification


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