ServiceNow ITOM

Job Title : ServiceNow ITOM & ITAM Developer

Experience : 5+ Years

Job duration : Initially starts with 1 year and extendable based on the project need.

Job Summary :

We are seeking a skilled ServiceNow Developer with a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM) to enhance our ServiceNow platform in Riyadh. The ideal candidate will have over 5 years of experience in ServiceNow development and a deep understanding of ITOM and ITAM processes. You will play a crucial role in streamlining operations and managing IT assets effectively.

Key Responsibilities :

- Design, develop, and implement ITOM and ITAM solutions within the ServiceNow platform.

- Collaborate with stakeholders to gather requirements and ensure alignment with business needs.

- Configure and customize ServiceNow applications and modules, including Discovery, Event Management, Asset Management, and Configuration Management Database (CMDB).

- Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.

- Integrate ServiceNow with other tools and systems using APIs and web services.

- Conduct testing and quality assurance to ensure the reliability of developed solutions.

- Provide ongoing support and troubleshooting for ServiceNow applications and services.

- Ensure compliance with ITIL best practices and organizational policies.

- Document solutions, processes, and changes for knowledge management and training purposes.

- Stay updated on ServiceNow features and enhancements to leverage new capabilities.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5+ years of experience in ServiceNow development and administration.

- Strong expertise in ITOM and ITAM processes and best practices.

- Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.

- Experience with ServiceNow modules, particularly Discovery, Event Management, and Asset Management.

- Familiarity with ITIL framework and its application within ServiceNow.

- Excellent problem-solving skills and attention to detail.

- Strong communication skills, with the ability to work effectively with cross-functional teams.

- ServiceNow Certified Application Developer (CAD) or Certified System Administrator (CSA) is a plus.