PLM Technical Support Specialist

7 days ago


Mumbai, Maharashtra, India nVent Full time
Job Title: PLM Technical Support Specialist

We're seeking a highly skilled PLM Technical Support Specialist to join our team at nVent. As a key member of our organization, you will play a critical role in ensuring the success of our customers by providing top-notch technical support for our PLM platforms.

Key Responsibilities:
  • Provide technical support for ENOVIA 3DEXPERIENCE and become an expert in application processes and resolving user issues.
  • Troubleshoot PLM application issues and collaborate with technical and functional teams to identify long-term solutions.
  • Develop and execute test plans to validate different modules of application development against business requirements.
  • Perform functional, performance, regression testing, and reporting on existing and new products.
  • Evaluate, identify, and document opportunities to drive process improvements to positively impact the customer's experience.
  • Monitor PLM server stack and perform periodic tune-ups and updates.
  • Review hardware and software compatibility per specifications by principal software OEM (Dassault Systems) for effective performance of applications.
  • Install and configure PLM software on the server end and at workstations.
  • Provide functional & technical support and identify risks and opportunities in our platforms and processes.
  • Ensure that all major software and hardware components of the PLM landscape are up to date to ensure secure and stable operations.
  • Involve in various stages of PLM Functional and Software Development Life Cycle including, analysis, debugging, testing, deployment and production support.
  • Support DevOps processes and testing automation.
Requirements:
  • Academic background in Computer Science, Information Technology or related field and/or equivalent experience.
  • Previous experience with ENOVIA 3DEXPERIENCE, product development and application support.
  • Strong knowledge of Enovia 3DExperience architecture, data model and APIs.
  • Strong analytical and problem-solving skills.
  • Proficient in MQL and TCL scripting for data manipulations and report generations.
  • Experience in Core Java, JSP, JavaScript.
  • Experience in DevOps processes and test automation tools.
  • Knowledge in Agile Scrum process and Jira tool.
  • Experience in Apache and Tomee configurations, web deployment and SSL certificates.
  • Knowledge of HTML5 and RESTful web services.
  • Excellent communication and interpersonal skills.
  • Ability to work productively and effectively as part of a global team.
  • Ability to travel up to 10%.
About nVent:

nVent is a dynamic global company with diverse operations around the world. We believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.

We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.

We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

We're known for being innovative & adaptable, dedicated to absolute integrity, focused on the customer first, respectful and team-oriented, optimistic and energizing, and accountable for performance.

We offer benefits to support the lives of our employees.



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