Senior Service Operations Manager

1 day ago

Bharatpur, Rajasthan, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000
Service Operations Leader

We seek a skilled leader to oversee our service operations, ensuring seamless execution and customer satisfaction.

Key Responsibilities:
  • Manage Service Deliverables: Direct and coordinate service operations for press part tooling customers.
  • Contract Execution: Handle AMC contracts and ensure timely fulfillment.
  • Customer Complaint Resolution: Resolve complaints with a proactive and solution-oriented approach.
  • Departmental Collaboration: Facilitate collaboration across departments for smooth service delivery.
  • Team Guidance: Mentor service engineers and technicians in their roles.
  • Regulatory Compliance: Ensure compliance with pharma engineering standards and safety protocols.
  • Documentation and Reporting: Maintain service records and performance reports.
  • Process Improvement: Drive continuous improvement in service quality and customer satisfaction.
  • Vendor Partnerships: Manage vendor relationships and third-party service providers.
Required Qualifications:
  • Education: BE in Mechanical Engineering or related field.
  • Experience: 8–10 years of experience in Pharma Engineering / Tooling industry.
  • Leadership Skills: Strong leadership and team management skills.
  • Troubleshooting and Support: Excellent troubleshooting and technical support capabilities.
  • Audit and Compliance: Experience in handling audits and regulatory compliance.
  • Communication Skills: Effective communication and customer relationship skills.

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