
Senior Business Development Specialist
2 days ago
Job Summary
We are seeking a Client Engagement Associate to join our team. This role will be responsible for delivering exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a dynamic, team-oriented environment. They will be proactive, results-driven, and possess a strong understanding of the importance of building long-term relationships with clients.
Key Responsibilities- Client Interaction & Support:
- Serve as the primary point of contact for all clients, providing expert guidance and timely responses during business hours.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
- Consultative Sales:
- Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
- Convert client inquiries into sales opportunities, driving revenue growth.
- Consistently meet or exceed individual and team success goals.
- Relationship Building:
- Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Bachelor's degree.
- 2+ years of experience in a multinational client-facing professional services environment.
- Persuasive communication, negotiation, and relationship-building skills.
- Proven ability to drive sales and achieve goals.
- Proficiency in CRM systems and Microsoft Office Suite.
- Ability to work effectively in a dynamic, team-oriented environment.
We are a global provider of leadership development, training, and solutions. Our mission is to build better leaders and a better world.
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