Customer Experience Innovator

22 hours ago


Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Senior CX Solutions Specialist

We are seeking a seasoned and experienced CX Solutions Specialist to join our organization. With 8+ years of experience, you will have a strong customer-centric mindset, hands-on expertise with contact centre technologies, and the ability to optimize customer journeys through innovative UI/UX solutions and process improvements.

Key Responsibilities:

  • Deliver exceptional CX solutions using Genesys Cloud, AWS Connect, and CX UI/UX capabilities.
  • Collaborate with cross-functional teams to design and implement customer-facing platforms.
  • Analyse and improve customer journeys using insights and data.

Required Skills and Qualifications:

  • Must-Have Skills:
  • Strong exposure to Genesys CX UI / AWS Connect UI consoles, including Unified global menu navigation, Advanced search functionality, and Multi-panel layouts enabling agents to access tools and information efficiently.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
  • Technology & Tools:
  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker
  • Exposure to Genesys Copilot

Preferred Skills:

  • Strong analytical and problem-solving skills with data-driven decision-making ability.
  • Cross-functional collaboration with Product, Operations, and Technology teams.
  • Excellent communication and stakeholder management skills.
  • Knowledge of Agile methodologies and CX transformation frameworks.

What We Offer:

  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.


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