Product Support Specialist

3 days ago


Hyderabad, Telangana, India Cube Consultancy Services Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team at Cube Consultancy Services. As a key member of our support team, you will be responsible for providing top-notch support to our clients and vendors, ensuring seamless integration of our hospitality technology systems.

Key Responsibilities:

  • Initiate integration onboarding and coordinate with internal teams and vendors
  • Respond to, document, and advance integration-related support requests
  • Act as liaison between internal departments and track issues to resolution
  • Maintain and provide regular account updates regarding onboarding and integration issues
  • Document new processes through SOP creation and maintenance
  • Identify and execute additional projects to enhance customer experience
  • Conduct property audits and basic data analyses as necessary

Requirements:

  • Strong knowledge of hospitality technology systems and their interactions
  • Understanding of hospitality technology system integration
  • Ability to execute simple integration tasks and communicate next steps to the core integration team
  • Service-centric with ability to communicate complex challenges in simplistic terms
  • Team player with ability to communicate via multiple platforms
  • Self-motivated with ability to execute tasks with little direction
  • Proficiency in English required for communication with vendors, clients, and internal team members


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