Ethnic Wear Retail Store Manager

3 days ago

Bengaluru, Karnataka, India beBeeStoreManager Full time ₹ 10,00,000 - ₹ 12,00,000

**Job Title:** Store Manager

About the Role:

We are seeking a highly skilled and experienced Store Manager to lead our flagship ethnic wear retail store operations. The successful candidate will be responsible for ensuring world-class customer service, driving sales performance, managing inventory, and maintaining the unique brand experience that we are known for.

Main Responsibilities:

  • Store Operations & Brand Standards:
    • Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
    • Ensure the store reflects our luxury ethnic wear identity through visual merchandising, cleanliness, and ambience.
    • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
  • Sales & Customer Experience:
    • Drive sales to achieve and exceed monthly revenue targets.
    • Ensure customers receive personalized styling guidance for sarees, blouses, and accessories.
    • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
    • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
  • Team Leadership:
    • Recruit, train, and supervise sales staff, stylists, and support personnel.
    • Monitor staff performance, set targets, and conduct regular team meetings.
    • Motivate the team to deliver exceptional ethnic wear shopping experiences.
  • Inventory & Stock Control:
    • Oversee stock movement, replenishment, tagging, and barcoding.
    • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
    • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
  • Marketing & Engagement:
    • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
    • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
    • Promote store offers and exclusive collections through local channels and social media collaborations.
  • Reporting & Compliance:
    • Prepare daily/weekly sales and footfall reports.
    • Ensure compliance with billing, GST, and company policies.
    • Maintain safety and operational excellence within the store.

Requirements:

  • Skills & Qualifications:
    • Strong leadership and people management skills.
    • Excellent communication in English, Bengali, and Hindi.
    • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
    • Customer-first mindset with problem-solving skills.
    • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
    • Proficiency in billing software, POS systems, and MS Office.
  • Education & Experience:
    • Bachelor's degree (preferred in Retail, Fashion Management, or Business).
    • 4–6 years of experience in apparel/ethnic retail management.
    • Proven success in achieving sales targets and leading retail teams.

Benefits:

  • Competitive salary + performance incentives.
  • Attractive staff discounts on ethnic wear products.
  • Growth opportunities within the organization.

About Us:

We are a dynamic organization committed to innovation, quality, and excellence. Our vision is to 'Make Life Beautiful' through our range of natural cosmeceutical products and luxurious ethnic wear products.

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