
Senior Customer Experience Manager
2 days ago
We ensure our customers receive the highest return on investment with Google’s extensive Ad products stack.
- Lead customer support operations, focusing on key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence.
- Oversight of daily operations, analysis of performance data, and driving improvements for increased efficiency.
Responsibilities:
- Drive impact via reducing customer effort, improving operations effectiveness to create positive emotions in each interaction.
- Track key metrics, deliver business reports, and meet operational goals.
- Lead vendor teams to provide excellent customer service.
Key Skills:
- Leadership
- Customer Support Operations
- Performance Analysis
Benefits:
- Opportunity to drive significant impact
- Collaborative and global work environment
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Customer Experience Manager
3 weeks ago
Gurgaon, Haryana, India Michael Page Full timeAbout Our ClientThe organization is a leading player in the tyre manufacturing industry with a strong global presence and a focus on innovation, quality, and sustainability. Known for its advanced R&D capabilities and robust partnerships with major automotive OEMs, the company delivers high-performance products and solutions across multiple markets. It...
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Manager, Customer Experience
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Customer Experience Expert
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Customer Experience Manager
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Customer Experience Manager
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Executive Leader
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Manager - Customer Experience - APAC
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Antara - Product Manager - Roadmap & Strategy
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Skuad - Manager - Customer Experience
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Chief Customer Experience Officer
5 days ago
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