Senior Customer Experience Manager

2 days ago


Gurgaon, Haryana, India beBeeImpact Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We ensure our customers receive the highest return on investment with Google’s extensive Ad products stack.

  • Lead customer support operations, focusing on key performance metrics like Customer Satisfaction (CSAT) and Service Level Agreement (SLA) adherence.
  • Oversight of daily operations, analysis of performance data, and driving improvements for increased efficiency.

Responsibilities:

  • Drive impact via reducing customer effort, improving operations effectiveness to create positive emotions in each interaction.
  • Track key metrics, deliver business reports, and meet operational goals.
  • Lead vendor teams to provide excellent customer service.

Key Skills:

  • Leadership
  • Customer Support Operations
  • Performance Analysis

Benefits:

  • Opportunity to drive significant impact
  • Collaborative and global work environment


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