Executive Leader

4 days ago

Gurgaon, Haryana, India beBeeFieldService Full time ₹ 13,45,728 - ₹ 20,28,574
Senior Field Service Supervisor

We are seeking an experienced Senior Field Service Supervisor to drive key accounts and deliver exceptional customer experiences.


Key Responsibilities:
  • Customer Relationship Management:
    • Manage Key Accounts: Oversee multiple key accounts, serving as the primary point of contact for customers.
    • Customer-Centric Solutions: Understand customer business needs and provide tailored solutions to ensure satisfaction and operational efficiency across customer sites.
    • Financial Oversight: Address financial challenges and create business cases for operational improvements.
  • Operations Management:
    • Operational Leadership: Collaborate with regional business leaders and field teams to oversee installations, maintenance, and repair of building automation systems at customer sites.
    • Performance Monitoring: Monitor and analyze performance metrics to identify areas for improvement, creating Root Cause Analyses (RCAs) for critical issues.
    • Customer Satisfaction: Ensure high customer satisfaction through effective communication and timely problem resolution.
  • Service Delivery & Process Improvement:
    • Service Delivery Execution: Lead the execution of internal and external Management Operating System (MOS) related to services delivery and improvement actions.
    • New Business Opportunities: Identify new business opportunities within existing accounts and collaborate with cross-functional teams to deliver value-added solutions.
    • Product Upsell: Drive the introduction of New Product Introductions (NPIs), Building Technology Integrations (BTI), and Digital Solutions to enhance serviceability and customer satisfaction.

Requirements:
  • Must Have:
    • Experience: Minimum of 15 years of experience in the field of service or a related technical role.
    • Leadership Skills: Strong leadership and interpersonal skills, with the ability to manage multiple accounts and collaborate effectively with teams.
    • Business Acumen: Solid understanding of market dynamics and customer needs.
    • Certifications: Relevant technical certifications related to building systems, automation, or other relevant fields.

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