HighRadius Application Support Specialist

1 day ago


Delhi, Delhi, India HighRadius Full time
About Us

As a renowned provider of cloud-based Autonomous Software for the Office of the CFO, HighRadius has transformed critical financial processes for over 800 leading companies worldwide.

We are trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others. Our software optimizes order-to-cash, treasury, and record-to-report processes, earning us recognition in Gartner's Magic Quadrant and a spot in Forbes Cloud 100 List for three consecutive years.

We have a remarkable valuation of $3.1 billion and an impressive annual recurring revenue exceeding $100 million, with a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're poised for rapid growth as we enter the pre-IPO stage.

Job Summary

This is a key role in providing support to our high-end, robust, and scalable SaaS products. As a Product Support Consultant, you will play a significant role as an extension of our internal teams, delivering continuous support from conflict resolution to issue closure. You should be keen to learn about our complex software products and have a people-first mentality.

If you're ready to leverage your grit, creativity, and wit to experience an awesome company culture, then this could be the perfect opportunity for you.

Key Responsibilities
  1. Provide product support to users of the Highradius applications
  2. Own customer reported issues and drive them to resolution meeting SLAs
  3. Deliver a delightful customer experience by partnering with internal and external stakeholders
  4. Support and contribute to the growth of best practices for delivery of HighRadius Support services
  5. Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues
  6. Have the will to learn and understand our products and their features to support and educate clients
  7. Follow quality and process compliance to do the right thing for customers and the organization
  8. Dynamically prioritize tickets and multi-task when needed
  9. Be a team player who can work in rotational shifts
  10. Empathize with client situations and provide quick resolutions or workarounds
  11. Collaborate to clearly communicate issues and resolutions with internal teams and customers
Requirements

You'll need:

  • 2-5 years of experience in Application Support preferably a SaaS application
  • Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management
  • A technology-centric background
  • Strong logical, analytical, and problem-solving skills
  • Excellent communication skills
  • The ability to work in a fast-paced, ever-changing, start-up environment
  • Proficiency in running SQL queries is a plus
  • Scripting knowledge is a plus
What You'll Get

As a valued member of our team, you'll enjoy:

  • A competitive salary: approximately $120,000 per year
  • A fun-filled work culture
  • The opportunity to build with a pre-IPO Global SaaS Centaur


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