DCS Applications Support Engineer
1 week ago
Metamorf Infotech Private Limited is seeking a highly skilled DCS Applications Support Engineer - Proactive IT Specialist to join our team.
About the RoleThis role requires a professional with extensive experience in DCS/PSS functional knowledge, airline domain expertise, and a strong understanding of departure control systems functions like check-in processes, boarding, load control, IATCI, and APP messages.
Responsibilities- Splunk Proficiency: The ideal candidate should have hands-on experience with Splunk, enabling them to identify and troubleshoot issues based on log data.
- Application Logs Analysis: They must be able to review and interpret logs generated by applications to diagnose and resolve complex issues.
- SQL Query Writing: A strong ability to write SQL queries is crucial for extracting, analyzing, and updating data in databases.
- Issue Reporting: Effective documentation of bugs with sufficient detail is essential to help developers understand and fix problems.
- Process Adherence and Escalation: Ensuring timely resolution of reported issues according to established processes and escalating if necessary.
- Monitoring Setup: Setting up and managing monitoring tools to detect and respond to issues before they affect users.
We offer a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience, to support your career growth and success in this challenging role.
The successful candidate will work on a roster basis to ensure 24/7 support availability. If you are a proactive and results-driven individual with a passion for delivering exceptional IT support, we encourage you to apply.
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