Strategic Business Development Professional

1 day ago


Dombivli, Maharashtra, India beBeeEnterprise Full time ₹ 2,50,00,000 - ₹ 3,50,00,000

Job Title: Enterprise Transformation Specialist

About the Role

We are seeking a highly skilled and experienced Enterprise Transformation Specialist to lead our organization's transformation initiatives. This is an exciting opportunity for a seasoned professional to drive strategic change, improve efficiency, and enhance business outcomes.

Key Responsibilities
  • Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global operations.
  • Develop and implement strategic plans to achieve measurable outcomes in areas such as productivity, utilization, SLA adherence, and customer experience metrics.
  • Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
Digital Innovation Expertise
  • Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
  • Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts, and production-ready deployments.
Process Reengineering & Six Sigma
  • Conduct value stream mapping, root cause analysis workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
  • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Program Execution & Governance
  • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
  • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
Capability Building & Change Management
  • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
  • Drive the creation and operationalization of a Center of Excellence for AI-augmented operations, fostering continuous improvement across business functions.


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