Desktop Infrastructure Professional

5 days ago

Nashik, Maharashtra, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Desktop Support Specialist

Effective IT support is crucial for a smooth work environment. In this role, you will play a pivotal part in maintaining the reliability and functionality of our IT infrastructure.

You will have significant independence and trust, but you won't be isolated; the support of the Engineering team leads, and every other technology team member is behind you.

Key Responsibilities:
  • Administer Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, including user provisioning and issue resolution.
  • Manage incident and service request management process to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Relevant certifications such as MS-900: Microsoft 365 Fundamentals, MS-700: Managing Microsoft Teams, and AZ-900: Microsoft Azure Fundamentals.

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