Desktop Support Professional

5 days ago


Nashik, Maharashtra, India beBeeRemote Full time ₹ 8,00,000 - ₹ 10,00,000

Unlock the Power of Remote Desktop Support

The role of a Remote Desktop Support Engineer is a critical one in our customer success team.

Responsibilities include:

  • Providing timely and effective technical support to users across different time zones
  • Monitoring and responding to incidents via ticketing system within Service Level Agreement (SLA) timelines
  • Performing remote troubleshooting and escalating unresolved issues
  • Maintaining logs of shift activities and handover reports for continuity
  • Collaborating with global IT teams for coordinated support

Key skills and qualifications for this role include:

  • Proficiency in Windows, Mac, or Linux environments
  • Ability to troubleshoot hardware and software issues both onsite and remotely
  • Experience with operating systems and applications installation, configuration, and upgrade
  • Excellent communication and teamwork skills

This position offers a range of benefits including:

  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
  • A comprehensive compensation package


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