Enhance Client Experience as a Client Engagement Manager

3 days ago


Hyderabad Secunderabad Telangana, India beBeeEngagement Full time ₹ 15,00,000 - ₹ 28,00,000
Job Description

As a Client Engagement Manager, you will be responsible for building and maintaining long-term relationships with clients to ensure their success and satisfaction.

  • Develop and execute strategic plans to meet client goals and objectives, including regular check-ins, performance reviews, and progress updates.
  • Collaborate with cross-functional teams to provide seamless support and solutions to clients, ensuring timely delivery of products and services.

Main Responsibilities:

  • Client Onboarding: Ensure a smooth transition of new clients into the organization, providing necessary training and support.
  • Relationship Management: Foster strong relationships with clients, understanding their needs, and delivering tailored solutions to drive business growth.
  • Account Planning: Develop and implement account plans to achieve revenue growth, customer retention, and upsell/cross-sell opportunities.
  • Customer Satisfaction: Measure and improve customer satisfaction through regular feedback, surveys, and quality assurance processes.

Key Performance Indicators (KPIs):

  • Renewal Rate/Customer Churn Rate
  • NSS (>90%)
  • Product Adoption Rate
  • CUSTOMER HEALTH SCORE/Net Promoter Score (NPS)
  • Upsell and Cross-Sell/Referrals/Conversion Rate or Trials


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