
Senior Client Engagement Manager
1 day ago
Role Summary
We are seeking an experienced Senior Client Engagement Manager to lead our client relationships and drive successful delivery of consulting engagements. The ideal candidate will have a proven track record in managing client relationships, leading project teams, and ensuring the highest level of client satisfaction.
The role offers an opportunity to grow into an Engagement Manager position, with a focus on leadership, problem-solving, and business development. As a key member of our team, you will work closely with clients to understand their needs, develop actionable solutions, and drive value through innovative approaches.
- Key Responsibilities
- Manage the entire project lifecycle, ensuring projects are delivered on time and within budget.
- Plan, schedule, and allocate resources effectively.
- Mitigate project risks and address challenges promptly.
- Team Leadership & Development
- Lead, coach, and mentor a team of professionals.
- Foster a collaborative and inclusive team culture.
- Provide regular feedback and conduct performance appraisals.
- Client Relationship Management
- Build and maintain strong client relationships.
- Understand client needs and deliver tailored solutions.
- Identify opportunities for business growth and revenue expansion.
- Communication Skills
- Effectively convey ideas and findings to clients and team members.
- Adapt communication style to suit different audiences.
- Business Development and Revenue Growth
- Identify new business opportunities and grow existing client relationships.
- Contribute to the firm's revenue growth through successful engagements.
- Revenue Retention and Client Satisfaction
- Ensure high client satisfaction, leading to repeat engagements and long-term relationships.
- Cross-Team Collaboration
- Work effectively with diverse teams to achieve common goals.
- Adapt to changing requirements and dynamic work environments.
Qualifications
A minimum of 5 years of proven experience in project management, client relationship management, and team leadership is required.
Strong problem-solving skills, excellent communication and interpersonal skills, and a commitment to integrity, professionalism, and inclusivity are essential.
Preferred Qualifications
Master's degree in Business Administration or related field.
Certification in project management or related field (e.g. PMP).
Experience working in a consulting environment.
Knowledge of industry trends and best practices.
Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
A competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
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