Strategic Healthcare Relationship Manager

3 days ago


Mumbai, Maharashtra, India Alkem Labs Full time

Job Summary

As a Strategic Healthcare Relationship Manager at Alkem Labs, you will play a pivotal role in driving the growth of our business by establishing and maintaining strong relationships with healthcare professionals.

About Us

We are Alkem Labs, a leading pharmaceutical company committed to delivering high-quality products and exceptional customer service. Our team is dedicated to making a positive impact on people's lives, and we're looking for talented individuals like you to join us on this journey.

Job Description

Your primary responsibility will be to onboard new doctors onto our platform through various initiatives. You will conduct structured follow-ups to ensure that doctors are utilizing our product effectively and maintain a large number of doctor relationships to prevent churn. Additionally, you will be responsible for ensuring a seamless experience for doctors and patients on our platform by resolving queries and concerns in a timely manner.

Key Responsibilities

  • Sign-up new doctors onto the platform through self/organization initiatives
  • Structured follow-ups to ensure Doctors are on boarded on the platform and using the product
  • Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns
  • Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
  • Doctor backed view on the platform and digital engagement and suggest further improvements
  • Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform
  • Ensure platform awareness among doctors and offer quick issue resolution
  • Managing doctor/patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
  • Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
  • Co-ordinate with product team, do testing of new product launches
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
  • Assist product team to understand customer problems, reproduce them and fix them

Salary

The estimated annual salary for this position is between $80,000 - $120,000, depending on location and qualifications.

Requirements

To be successful in this role, you will need:

  • A strong understanding of the healthcare industry and its trends
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office and Google Suite
  • Familiarity with CRM software and data analysis tools

What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Retirement plan with company match
  • Generous PTO policy
  • Professional development opportunities
  • Flexible work arrangements

How to Apply

If you're passionate about the healthcare industry and have the skills and experience to succeed in this role, please submit your application. We can't wait to hear from you



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